Legal
Cancellation & Refund Policy
Last updated: 9/5/2026.
Before approval — free
You may cancel or edit any pending request at no charge from your customer dashboard, anytime before the driver approves it.
After approval, before pickup
Cancellations made more than 2 hours before the scheduled pickup: full refund. Within 2 hours of pickup: 50% cancellation fee. Within 30 minutes of pickup: no refund.
Refunds
Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days.
No-shows
If the driver arrives and waits 15 minutes with no contact from the customer, the ride is marked as a no-show and no refund is issued. Please call 929-299-9747 if you're running late.
Automatic adjustments
If your actual fare is lower than the estimate you paid, the difference is refunded automatically after the trip.