FAQ
Frequently asked questions
What areas do you serve?
New York City (all five boroughs), Long Island, Westchester, and all of New Jersey. Long-distance rides available on request.
How do I book a ride?
Use the online booking form to get an instant price, then pay to hold your ride. Your card is only authorised at that point — we charge it once we accept your ride, and release the hold if we can't take it.
When am I charged?
You are NOT charged when you submit a request. Payment is collected only after the driver approves your booking, via a secure Stripe checkout link valid for 30 minutes.
What if my actual fare differs from the estimate?
We track actual mileage and time. If the final fare is lower, we automatically refund the difference. If higher (capped at 20% over the estimate), we send a balance payment link.
Can I cancel or edit my booking?
Yes — anytime before the driver approves your request, you can cancel or edit for free from your customer dashboard.
What vehicle will I ride in?
A well-maintained 2024 Honda CR-V. Clean, comfortable, and seats up to 4 passengers with luggage.
Do you offer flight tracking?
Yes, complimentary on all airport pickups. We adjust to your actual arrival time.
How can I contact you?
Call or text 929-299-9747, or use the contact form on our website. We're available 24/7.